After a tragic failed visa application in November last year, my sister who lives in the US found Jermel. I live in the UK and over the years have visited my sister dozens of times without issue. This was the first time I had to apply for a visa and first time being declined one. I have to say that whole process was a very demoralising experience. Enter Jermel! He took the reason for my declined application and started working on it. A new date with the embassy was made once we were sure. Jermel was really the one pushing for and collating various specific information for the intended appeal and secured the second interview. He put an amazing application together, it was very comprehensive and extremely professional. Addressing all the reasons for my previous decline. This time round I was much more prepared. Suffice to say last week, nearly a year later following my second interview I was awarded a ten year B1, B2 visa . I can now freely visit my sister and family again. The whole journey was incredibly worrying and very emotional. But with Jermel's help, his experience, professionalism and optimism we did it. The extreme relief and joy felt by the whole family is very hard to quantify. So, from our hearts, thank you Jermel Singleton ..you sir, are pretty damm good!